Privacy Policy GROWLIGHTENGINE®

Privacy Statement

1. The processing of personal data

Arrant-Light Oy (hereinafter referred to as “Arrant”) is dedicated to protecting personal data and privacy. It is important for Arrant that all personal data received during the course of daily operations will be protected. The processing of personal data is carried out according to the provisions of Finnish data protection laws and General Data Protection Regulation (Regulation (EU) 2016/679). The directions and recommendations of the Finnish Data Protection Ombudsman are also taken into consideration. The aim of this Privacy Statement is to explain why Arrant collects personal data and to provide information on how to contact Arrant with regard to any questions about the collecting of personal data.

2. Controller

Arrant-Light Oy

Business ID: 0580543-0

Rajakivenkatu 8 20740 TURKU, FINLAND

3. Contact person in matters concerning the Register

Tietosuojavastaava

Phone: +35822462300

E-mail: admin@light.fi

4. The purpose of collecting and processing personal data

Personal data means information that allows the identification and contacting of the individual. The majority of personal data is provided voluntarily or on a contractual basis. If you decide not to provide personal data, Arrant may not be able to provide all services available or cannot provide services at all.

Personal data in the Register is mainly collected on the grounds of client relationship, employer obligations and partnership. In addition, using the websites and other social media or contacting Arrant provides Arrant with personal data, such as name, address phone number and e-mail address. The access control system used in Arrant premises may also store personal data about visitors. Arrant may occasionally receive personal data from superiors or colleagues as well.

Depending from the source of information, website, social media channel, service, application or other context of usage the information may be used for:

making announcements
customer service and operational development
fulfilling contractual and public authority requirements
compilation of statistics and training
controlling the security of Arrant premises
observing user activity on the websites
developing user experience on the websites

The processing of personal data carried out by Arrant is based on consent and complying with the requirements provided by law. The purpose of processing personal data is to protect client interests as well as legitimate interests of Arrant. These interests of Arrant are, including but not limited to, ensuring the safety of the data system and operational environment, developing product and service quality, company management and marketing.

5. Your rights related to data

Right of access

You are entitled to obtain information as to what personal data is being processed in the Register. Right of access may be denied under conditions provided for by law. As a principal rule, right of access shall be provided for free.

Right to restriction of processing

You are at any time entitled to deny the processing of personal data or ask the processing of personal data to be restricted provided that Arrant does not have reasonable grounds for processing personal data. However, please note that the right to restrict the processing shall not apply where the processing of personal data is necessary due to mandatory or statutory requirements.

Right to erasure (’right to be forgotten’)

You are entitled to the rectification of inaccurate personal data, the completing of incomplete personal data and the erasure of personal data concerning you. However, right to erasure shall not apply where the processing and storing of personal data is necessary due to mandatory statutory requirements.

Right to data portability

Provided that certain conditions are met, you are entitled to receive your personal data which you have provided to us and to transmit this data to another controller.

Right to opt out of direct marketing

You are at any time entitled to object the processing of personal data concerning you for direct marketing.

Right to lodge complaint

You are entitled to lodge a complaint with the competent supervisory authority if you feel that Arrant has not appropriately followed the applicable data protection rules and regulations.

Other rights

Provided that the processing of personal data is dependent on your consent you are entitled to revoke the consent at any time. The revoking of consent is done by way of notifying the controller as specified in section 6.

6. Contacting Arrant

All communication and requests concerning your rights related to data must be of a written form or be sent by e-mail to the address specified in section 3.

Arrant may ask you to specify the request and to verify your identity before processing the request. Arrant may refuse to fulfil the request provided that such refusal is based on applicable law.

Arrant shall provide the information within one month of receipt of the request. The period may be extended only on specific reasons.

7. Categories of personal data

Information about the company’s and its subcontractors’ personnel, contact persons of clients, companies and partners as well as users of the Arrant website may be stored in the Register. The data collected may vary depending on the method of communication, choices you have made regarding privacy settings and the applications used. Arrant may collect and process, including but not limited to, following information:

Name and title of the person (data subject)
Contact information (phone number and e-mail address)
Name, contact information and line of business of the company
Information regarding online activity
Information stored based on technical surveillance
Technical information and information regarding cookies

8. Access to personal data

In Arrant, the processing of personal data is limited so that only appropriate staff members, based on their role and duties in the company, have access to personal data. The marketing and sales professionals have access to personal data in matters regarding client relationship, whereas other administrative personnel have access to personal data in matters related to employment, contracts and payment transactions.

9. Cookies

Arrant uses cookies on its websites. Cookies are small text files stored in the computer or other device of the user. Cookies do not harm the device.

Cookies may be disabled in browser settings. However, disabling cookies might affect the websites in that they slow down or that access to them is denied.

10. Disclosure and transfer of personal data

Arrant may use subcontractors and service providers to assist with maintenance of the production line, customer service, administrating and analyzing user information, research, client communication and campaigns.

Additionally, we use MailChimp –service for news bulletins and administration of email lists. All related information is hosted by MailChimp –server located in controlled data center.

Personal data may be disclosed or transferred to subcontractors and service providers but only to the extent that these parties are involved in production or administrative processes of Arrant.

Third parties are not allowed to use personal data for purposes other than those mentioned in this Privacy Statement or specifically defined by Arrant. It is required of these third parties that personal data remains confidential and that adequate measures are taken to ensure protection and privacy of personal data disclosed or transferred.

Personal data may be processed by third party service providers. Provided that the service provider has access to personal data from outside the EU or EEA area, Arrant ensures that the processing is carried out in an appropriate manner and according to applicable data protection laws.

Personal data may be disclosed or transferred to authorities as requested for by competent authorities or by law.

11. Duration of processing personal data

Arrant stores personal data only to the extent that it is necessary for the attainment of purposes specified in this Privacy Statement. Personal data may be stored longer where required for by applicable law.

Arrant has taken adequate measures to ensure all personal data is relevant by way of deleting unnecessary information and updating personal data. Information in the Register is stored as it is received and updated Arrant is notified about the changes in personal data.

12. Automated decision-making and profiling

Profiling means automated processing of personal data to assess the characteristics of individuals. Arrant does not use personal data for automated decision-making or profiling.

13. Changes to Privacy Statement

Arrant may change this Privacy Statement as the services and operations develop. Changes may also occur due to changes in the regulatory framework. Any changes will be announced on the websites or in another appropriate manner. Arrant recommends everyone to review the latest Privacy Statement on a regular basis.

Privacy Statement updated 14.06.2018

Contact us

GROWLIGHTENGINE®
Rajakivenkatu 8
20740 Turku

+358 2 246 2300
sales@growlightengine.com
www.growlightengine.com
FI05805430

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Terms and conditions

These delivery terms are valid from 20.4.2020 .

GROWLIGHTENGINE® – e-commerce store delivery terms

GROWLIGHTENGINE® e-commerce store is maintained by Arrant-Light Oy.

GROWLIGHTENGINE® (Arrant-Light Oy)

VAT: FI05805430

Address: Rajakivenkatu 8, FI-20740 Turku

Customer service number: +35822462300

Customer service email: help@growlightengine.com

The following terms and conditions will be applied to the relationship between GROWLIGHTENGINE® and its e-commerce customers. GROWLIGHTENGINE® reserves the right to change and update the terms and conditions unilaterally without notice.

GROWLIGHTENGINE® is not liable for damages or delays caused by force majeure. Force majeure covers all unforeseen and overwhelming obstacles and conditions that GROWLIGHTENGINE® couldn’t have forecasted or have an impact on (and cannot solve reasonably) GROWLIGHTENGINE® is liable to inform the e-commerce customers about this type of delays immediately.

Customer information

Applicable Finnish and EU legislation concerning consumer trade, marketing and advertisement will comply between GROWLIGHTENGINE® e-commerce and its clients.

When ordering, the e-commerce customer must provide complete contact information, including at least the name, address, telephone number, and e-mail address. An e-commerce customer may choose to register to create a customer-specific account, but this is not a prerequisite for ordering.

The information of e-commerce customers is used to maintain the customer relationship and the information is stored at GROWLIGHTENGINE®'s customer register. GROWLIGHTENGINE® has prepared a data protection statement in accordance with the Data Protection Regulation, which is available at www.growlightengine.com/privacy. The e-commerce customer has the right to prohibit the use (and processing) of their data for marketing purposes and to see their own data. In these situations, you should contact GROWLIGHTENGINE® e-commerce customer service support (help@growlightengine.com).

Placing an order

The payment service provider is Paytrail. Paytrail is Finnish online payment provider. The payment options are invoice, installment payment, card payment, and online banking payments. Available options for you depends on your country.

By providing information at the checkout, you accept the terms and conditions of Paytrail (Paytrail Oyj, Innova 2, Lutakonaukio 7,40100 Jyväskylä, www.paytrail.com). By clicking on the “Buy” button you agree to our general terms and conditions.

Payment and payment methods

Once we receive your order, we will immediately email you an order confirmation showing your order details. Always check the contents of the order confirmation. If you have any questions, please contact our customer service immediately (help@growlightengine.com). Save your order confirmation if you need to contact customer service. When dealing with customer service, always keep your possible customer number and order number available. Always check that the contents of the package match the products on the order confirmation.

Prices are in euros (€) and include VAT (24%). GROWLIGHTENGINE® reserves the right to review and correct both product and freight prices. The delivery price depends on the chosen mode of delivery.

Order- and Payment confirmation

Once we receive your order, we will immediately email you an order confirmation showing your order details. Always check the contents of the order confirmation. If you have any questions, please contact our customer service immediately. Save your order confirmation if you need to contact customer service. When dealing with customer service, always keep your possible customer number and order number available. Always check that the contents of the package match the products on the order confirmation.

Prices are in euros (€) and include VAT (24%). GROWLIGHTENGINE® reserves the right to review and correct both product and freight prices. The delivery price depends on the chosen mode of delivery.

Delivery

Our products are shipped from Finland.

At the moment we ship to the following countries:
Andorra, Austria, Belgium, Bulgaria, Croatia, Denmark, England, Estonia, France,
Germany, Greece, Hungary, Ireland, Italy, Latvia, Liechtenstein, Lithuania,
Luxembourg, Monaco, Netherlands, Northern Ireland, Norway, Poland,
Portugal, Romania, San Marino, Scotland, Slovakia, Slovenia, Spain,
Sweden, Switzerland, Czech Republic

If your country is not listed above, please contact us.

Standard delivery cost is 28€ (*).

*By creating an account on our website you will get free shipping.

Common delivery times vary depending on the size of the order. Normally orders will be sent within a week unless otherwise stated.

The delivery times vary depending on the country. In Finland, delivery times are 3-5 days. In Europe 1-2 weeks.

We are not responsible for delays or possible inconveniences caused by force majeure. The online store informs about abnormal delivery times on its website.

Returns

If you want to return your GROWLIGHTENGINE® please contact us at help@growlightengine.com for further instructions.

Right of withdrawal

You have the right to cancel this agreement within 14 days without giving any reason. The withdrawal period ends within 14 days starting from the day you received the last shipment, or in the case of downloadable products, from the moment you received the order.

In order to exercise the right of withdrawal, you must notify us of your decision to cancel the agreement in an unambiguous way (for example, by mail or by email). You can also use our printable return form, but its use is not mandatory.

To comply with the deadline for withdrawal, it is sufficient that you submit your notice of cancellation before the end of the withdrawal period.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

You must return the goods without delay and no later than 14 days after informing us about your decision to withdraw from the contract. The deadline is met if you send back the goods before the period of 14 days has expired.

You are only responsible for the kind of value decrease of the goods that did not result from treatment that is required for determining the nature, properties and functionality of the goods.

Unclaimed deliveries

Unclaimed delivery is not comparable to customer return or cancellation. We will charge the relevant delivery costs for all unclaimed orders if the customer hasn’t placed a cancellation.

Troubleshooting

If the order is lost or damaged during the transport or does not otherwise correspond to your order, you must report the error within 14 days in writing to the address mentioned in the Right of Cancellation and Return Policy or by calling the telephone number mentioned in the contact information. If the package is clearly damaged in transit, you must immediately make a complaint to the shipping company of your choice.

Warranty Terms

GROWLIGHTENGINE® products are manufactured with great care and are subject to strict quality control before leaving to the customer. If nevertheless, defects in material, installation or manufacturing are found in the device supplied to you, they will be repaired at our discretion, either free of charge or by replacing the defective device with a new one, at our discretion. Normal wear and tear due to use is not covered by the warranty.

In the event of a warranty claim, contact your GROWLIGHTENGINE® dealer or if bought from GROWLIGHTENGINE® official web store contact us at help@growlightengine.com. The warranty is only valid upon presentation of a purchase receipt showing the seller's name and address, equipment type and date of purchase.

The GROWLIGHTENGINE® warranty is valid for new equipment sold in the European Union and is subject to Finnish law. The guarantor is GROWLIGHTENGINE®, Rajakivenkatu 8, 20740 Turku, Finland.

For consumers, the warranty expires after three years (*) from the date of delivery of the device.
(*) By registering, the warranty is five years from the date of delivery of the device.

If the device is used for professional or similar purposes or purchased in the name of a company, the warranty is valid for three years from the date of delivery of the device.

If the device you have purchased is defective, you have all the statutory rights to make claims against the seller under the sales contract. These rights are not limited by the warranty provided by GROWLIGHTENGINE®.

Finnish law applies to all disputes between the customer and GROWLIGHTENGINE®.